Introduction

An overview of the RiskCede business process analysis application.

Objective

Manage, monitor and mine business process data.

Application

Overall view of process with the ability to filter on resources or activities to identify trends or measure performance.

Dashboard

View the app here.

Flow

Overview of all events
Traces: Sequence of events and frequency of occurring.
Handover: Which activity precedes or follow an individual activity.

Performance

Performance is measured in terms of time taken to complete and individual activity or a sequence of activities.

Three different time metrics are looked at:

Throughput time: the time between the very first event of the case and the very last.
Processing time: the sum of the duration of all activity instances.
Idle time: the time when no activity instance is active.

Resources

Resources are the persons or machines that are responsible for the execution of an activity instance.

Activities can have multiple resources assigned to them or just one. And resources can be assigned to multiple activities or a single one.

It is important to monitor resources to ensure they are performing optimally, both in time and outcomes.

Specialisation occurs when a resources only performs one activity.
The term Brain Drain refers to activities with only one resource linked to them.

Prediction

At any stage the following values can be predicted based on past patterns:

Outcome: predict the case outcome, which will be the last activity.
Next activity: predict the next activity instance.
Remaining trace: predict the sequence of all next activity instances.
Next time: predict the start time of the next activity instance.
Remaining time: predict the remaining time till the end of the case.

Internet of things

Using a basic radio frequency identification (RFID) system, data can be captured automatically. Unlike barcodes, RFID tags do not require line of sight scanning and can be read in bulk.

Automate capturing data